Melissa Olson, BSM, CNP

Melissa Olson

Ms. Olson

Is part of the leadership team at Gordon Scott Consulting that handles all clinical information that deals with information technology within the healthcare field. She is a proven healthcare professional with experience in business operations. Knowledge, skills and abilities include business development, change management, cost control, productivity analysis, and office leadership, cost analysis, with emphasis in clinical information systems, planning, designing, training and implementation.

Introduction

Other experience includes business office management, Information Technology support, with emphasis in Surgical Scheduling, billing, and project management. Melissa also plays an intricate part in setup, hardware selection and staff support for clients who are going through new EHR implementations.

Education credentials include a Bachelor of Science in Business Management from Cardinal Stritch University. She also holds Advance Technical Certificates in both Accounting for Healthcare and International Accounting from Waukesha County Technical College.

Member of the National Technical Honors Society and AAPC. She is also a Notary Public and commissioned for the State of Wisconsin.

Areas of Specialization

• Billing transitions
• Collection process improvements
• Best Practice Implementation
• Surgical Information Systems Design and Implementation
• Free Standing ASC and private practice implementation of Information Technology needs
• Technical Documentation and instruction manual creation
• State Reporting

Work Experience

Clinical Information Systems Manager January 2013-Present

Gordon Scott Consulting & Investment, LLC is a Surgical Services Management Consulting Company. Specializes in improving operational efficiency, workflow design, cost control, and perioperative EMR implementation and design. I am currently working at ProHealth Care Moreland Surgery Center as their Business Office Manager.

Business Office Manager: ProHealth Care Moreland Surgery Center ( 2009 – Present )

• Key Accomplishments:
• Successfully assisted with launching ground start operations of Joint Venture Ambulatory Surgery Center as Business Manager.
• Successfully completed a vendor conversion from one billing company to new billing company in support of Medical billing operations.
• Planned and managed use of collection agency for payment plans.
• Effectively planned and managed internal software system upgrades while maintaining integrity of interfaces.
• Maintained training and security roles of systems for both internal and external clients.

• Management/Administration/Supervision
• Responsible for function of insurance filling, account receivable, account payable, collections and coding.
• Conflict resolution
• Price Procedures
• Regulatory compliance reporting to state agencies.
• Maintenance of contractual logs and monies.
• Coordinate the daily allocation of resources through effective utilization of staff.
• Guides team problem solving including problem identification and solution.
• Oversees medical record and information system functions
• Determines team goals schedules and assignments
• Performs team performance management analysis
• Coordinates all team based training provides coaching, counseling as appropriate.
• Works as a peer on leadership team while assuming expert roles for specific duties.
• Supervises business office employees and participates in selection, orientation, counseling and evaluations.

Development, support and implementation of A.R.G mobile dictation application. Also, supports sales team with product demonstrations. Also serves as project management for the Information Technology sector. This includes creating proposals based on clients specifications and needs while remaining budget conscious for the practice.

• Schedule surgeries for various doctors’ offices
• Process charges per protocol
• Order Entry per protocol
• Schedule Out-Patient procedures
• Provide documentation for processes.
• Assist educator with education documentation
• Assist with maintenance of education records along with tracking
• Reconciliation of daily dollars
• Tracking implants
• Managing in-coming phone calls
• Run reports per Protocol
• Write Surgical boards
• Assist pain Clinic with procedures if necessary
• Assisted Materials Coordinators with Budget justification when over budget.
• Assisted VP’s in data collection for analysis.
• Compiled data for Analysis within dept.
• Setup and established charging procedure and charge sheet for Out Patient Dept.

• Participates with the interdisciplinary care team in the delivery of the patient’s plan of care.
• Facilitates the smooth operation of the nursing unit by coordinating non clinical operations
• Scheduling tests
• Assembling and maintaining patient charts
• Retrieving lab and other test results from the computer or doctor’s office
• Transcription of physician orders
• Order entry
• Maintenance of patient charts and unit records
• Efficient processing of unit information and maintenance of unit supplies
• Serves as a Champion in charge capturing for the floor
• Ordered Supplies for unit
• Maintenance and assembling of Patient Education.
• Telemetry Technician, Monitoring patient’s heart rhythms, informing RN of Ectopy.
• Publish and coordinate Floor Newsletter
• Establish necessary setup for new staff on floor such as Mailboxes, lockers and call light system,
• Consult other Doctors as ordered.

Provided first and second level Help Desk support to internal customers of 900 nodes.

Created users; provide permissions to files and applications, setup printers, restore and backup system files, and other network administration duties all the while maintaining system security.

Assisted third level with server installations, maintenance and backups. Troubleshoot and repair application and hardware issues. Purchase hardware/software for company according to budget. Establish excellent vendor/customer relationships. Processed invoices and charge backs according to budget

Setup onsite training sessions for various applications. Documented “Special” PC installations and problems. Created instructional material for end users. Conducted training sessions to users on new applications and hardware. Provided website administration. Served as primary support for web conferencing

Organizing and supervising all of the managerial activities that ease the smooth running of an office. Administer filing systems, develop and apply latest administrative systems, such as record management, record office expenses and managing the budget. Standardize the office layout and keep up supplies of stationery and equipment, Maintain the form of the office and arrange for needed repairs, Supervise the recruitment of fresh staff, and training.